Voice Recognition
Identify who is speaking
during interactions
What it is
Voice Recognition identifies who is speaking during interactions so organizations understand who handled what and when.
Why it matters
Without knowing who spoke, it is impossible to measure performance fairly or understand where training and support are needed. This creates blind spots and assumptions.
How it's used
Voice Recognition is available via an API where businesses send interaction data. Organizations provide interaction recordings or transcripts. Zweelie separates speakers and attributes handling to the correct person, role, or system. This information feeds performance insight, training, and accountability.
Who it's for
Teams that want fair visibility into handling quality, coaching needs, and operational accountability without surveillance or guesswork.
See how Voice Recognition can identify who is speaking during your interactions
Book a live walkthrough of how Zweelie captures every interaction, surfaces real opportunities, and helps your team recover missed revenue without adding headcount.
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