How JPT Landscaping uses Zweelie to capture more high-value jobs
“Before Zweelie, it was impossible to know which calls were worth dropping everything for. Now we get a clear picture of job value and urgency without spending all day on the phone.”
Turning busy days into predictable, high-value landscaping work.
JPT Landscaping Services manages lawn care, hardscaping, and property maintenance for homeowners and businesses across their region. As demand grew, the founder was juggling quotes, job changes, and maintenance requests over the phone while also trying to be on-site with the crew.
Calls came in at all hours, from quick mowing questions to full property renovation requests. Without a way to separate high-value jobs from low-intent inquiries, the team risked missing opportunities and spending too much time on unqualified leads.
“Zweelie gives us signal on every single call, not just a log. It helps us see which jobs are worth following up on and which ones are just noise, without adding another dashboard for our crew to manage.”
Contents
Challenges
Owner stuck on the phone instead of on-site
Jacson was splitting his time between quoting new jobs, answering maintenance questions, and coordinating crews, often from his truck. Important calls blended with low-intent inquiries, making it hard to prioritize the right work.
No clear view of which jobs were most valuable
Calls ranged from small one-off cleanups to full property renovations, but there was no structured way to know which conversations represented repeat clients or higher-value projects that needed fast follow-up.
Missed calls during peak days and bad weather
When the crew was in the field or managing snow events, calls were easy to miss. That meant slower responses, delayed quotes, and potential work going to competitors who picked up first.
Solutions
Zweelie gives JPT a simple way to separate high-value jobs from basic questions, without adding another system for the crew to learn. Calls and messages are classified by job type, size, and urgency so the team can focus on the right work first.
Job Qualification and Triage
Zweelie listens for property size, service type, and timing to qualify each inquiry. Routine lawn care is separated from full redesigns or commercial contracts so JPT can route the right person to the right jobs.
After-Hours and Weather Coverage
When the team is in the field or handling snow and ice, Zweelie keeps answering calls, capturing details, and tagging urgent requests so nothing gets lost during the busiest days.
Operational Insight
Call data is grouped by service type, neighborhood, and frequency so JPT can see which services are in highest demand and where repeat work is coming from.
Simple Team Handoffs
The crew receives clear summaries of each conversation instead of raw voicemails, so they can line up jobs, schedule visits, and follow up on the right opportunities without digging through messages.
Results
More time in the field, less time on the phone
Zweelie now handles the first pass on inbound calls and messages, collecting property details, service type, and timing. JPT reclaimed over 10 hours per week that were previously spent returning calls and taking basic information.
Higher-value jobs surfaced automatically
Calls are labeled by project size and urgency so the team can prioritize full landscaping and hardscaping projects ahead of small, one-off requests. This has led to a threefold increase in clearly identified high-value opportunities in the pipeline.
Fewer missed calls during peak seasons
During busy spring and winter storms, Zweelie continues to answer and classify inquiries while crews are on-site. JPT estimates a 70% reduction in missed calls compared to prior seasons.
Clearer view of recurring work
By tagging calls from existing customers and recurring services like snow removal and maintenance, JPT can better forecast schedules and staffing, instead of reacting to each message in isolation.