Terms of Service

The service

Zweelie provides business communication and workflow tools, including calls, messaging, contacts, opportunities, files, notes, calendar features, payments, forms, AI assisted reception and analysis, and related team features.

Features may change over time as we improve the product. Some features may be limited by plan, region, device, or business configuration.

Accounts and eligibility

You must provide accurate account and business information and keep your login credentials secure. To the fullest extent permitted by law, you are responsible for all activity that occurs through your account, including activity by your owners, administrators, team members, contractors, clients, and other authorized or unauthorized users.

You must be authorized to create or manage a business account and to store and use client information in Zweelie.

Do not share your password, one time verification code, authentication app code, recovery code, or other security secret with Zweelie staff, contractors, or anyone else. Zweelie will never ask you to do so.

Your responsibilities

You are responsible for using Zweelie lawfully and for the content you and your team send, receive, store, and process through the service.

You are responsible for obtaining any consent, notice, or authorization required from your customers, callers, texters, website visitors, and form submitters before using Zweelie for communications, recordings, marketing messages, client intake, document handling, or any other feature that involves their information.

You are responsible for the accuracy of information you enter or upload, including contact records, calendar events, payment requests, and client documents.

You are responsible for your own privacy notices, website terms, intake disclosures, and consent flows, including any forms or widgets you place on your website or other properties that submit data to Zweelie.

Acceptable use

You may not misuse Zweelie, attempt to bypass security controls, interfere with the platform, send unlawful or deceptive communications, harass others, commit fraud, or use the service in a way that violates privacy, telecom, payment, anti spam, or other applicable rules.

You may not use Zweelie for spam, unlawful robocalling, abusive calling, spoofing, or outreach without proper consent where consent is required.

Zweelie may suspend, limit, or terminate access if we reasonably believe an account violates these terms, creates legal or security risk, harms the platform, or threatens messaging or calling deliverability.

Calls, messages, and recordings

You are responsible for call and message content and for compliance with recording, monitoring, consent, opt in, opt out, do not call, and industry specific rules in the regions where you operate.

If you use call recording, AI receptionists, voicemail transcription, SMS, MMS, or automated outreach, you must provide any notices and obtain any permissions required by law before using those features.

Messaging and calling may be subject to carrier registration, approval, filtering, or enforcement requirements depending on your region and message type. Approval timing, rejection, suspension, or filtering may occur and can affect deliverability.

Zweelie is not responsible for losses caused by carrier, telecom, payment, app platform, or other third party decisions outside our control.

Forms, widgets, and website intake

Zweelie may allow you to create intake forms, embed widgets, or use other tools that collect information from people who visit your website, landing pages, or other properties.

If you use those tools, any information submitted through them may be transmitted to and stored in Zweelie. By using those features, you represent that you have provided appropriate notice to submitters and have obtained any consent or authorization required before their information is collected and sent to Zweelie.

You are solely responsible for the design of your intake flows, the questions you ask, the disclosures you provide, and compliance with privacy, marketing, telecom, and industry specific rules that apply to your business and your customers.

To the fullest extent permitted by law, Zweelie is not liable for claims arising from your website intake tools, your failure to obtain required customer consent, or your handling of information after it is submitted to Zweelie.

Business teams and client data

Business owners control invitations, roles, and access for team members. You are responsible for removing access for people who no longer should use your business account.

You remain responsible for client relationships and for deciding what information your team stores, shares, and uses in Zweelie.

Your team members must use Zweelie only for lawful business purposes and only with information your business is authorized to collect and process.

You are responsible for limiting which team members can access sensitive client information, including identity documents, health related details, payment records, recordings, transcripts, and form submissions.

If you handle legal matters, you are responsible for preserving attorney client privilege, solicitor client privilege, and other confidentiality obligations that apply to your clients and for limiting access to privileged or confidential materials within your team.

Do not ask clients, callers, or website visitors to send passwords, one time codes, or security secrets through Zweelie unless you have a legitimate, disclosed business reason to do so.

Security, encryption, and sensitive data

Zweelie uses safeguards designed to protect information in the service, including AES 256 encryption in transit and at rest, business level data separation, a per business encryption key, access controls, monitoring, and redaction or masking of sensitive data where applicable.

Personally identifiable information, other sensitive information, and access to sensitive client information are encrypted in transit and at rest.

Each business encryption key is designed to isolate your data from other businesses and prevent unauthorized access.

Zweelie is designed to protect personally identifiable information, protected health information where applicable, payment related information, and sensitive uploaded materials such as driver's license details, passport details, health card information, ticket documents, and court notices.

Full payment card numbers are not stored in plain text in Zweelie, and payment card details are redacted from audio and text.

Where applicable, Zweelie supports HIPAA aligned practices and can provide a business associate agreement for eligible customers. Businesses remain responsible for determining whether their own use of Zweelie meets HIPAA, PCI, privacy, and industry requirements that apply to them.

No online service can guarantee perfect security. You remain responsible for limiting team access, protecting devices and credentials, and reviewing who can view client records, files, recordings, transcripts, and form submissions.

Zweelie staff access to a business account requires explicit permission from the business owner and is limited to authorized personnel on a need to know basis.

Zweelie is designed to help businesses protect confidential client matter information, including materials that may be subject to attorney client privilege or solicitor client privilege. You remain responsible for determining how privilege applies to your work and for using Zweelie in a way that preserves client confidentiality.

AI features use models with zero retention data. Content processed for AI assisted features is not retained by model providers for training or storage.

AI features

Zweelie includes AI assisted features such as reception, summaries, transcription, document reading, and workflow suggestions. AI output may be incomplete or incorrect. You are responsible for reviewing AI generated results before relying on them for client work, court dates, billing, or legal decisions.

Your business data is not used to train public or third party AI models.

AI features use models with zero retention data. Content processed for AI assisted features is not retained by model providers for training or storage.

Payments and billing

Paid plans may include subscription charges and usage based charges for calls, messages, phone numbers, storage, AI usage, and other metered services.

You are responsible for maintaining valid payment information and monitoring usage. Charges may continue while active calls, messages, or jobs are processing.

Zweelie may suspend or limit service for failed payment, inactive subscriptions, overdue invoices, or outstanding balances.

You can cancel a subscription through billing settings in the app. Cancellation stops future renewals but does not automatically erase unpaid usage, historical records, or amounts already owed.

Fair use

Plans described as unlimited are intended for the normal internal business operations of the subscribing customer. Unlimited usage does not permit resale, account sharing between unrelated businesses, automated bulk traffic, abusive or fraudulent activity, artificial call generation, or activity that materially disrupts the service.

If usage is unusually high or inconsistent with normal business use, Zweelie may contact you to discuss an appropriate plan, apply reasonable technical limits, charge agreed usage fees, or suspend affected features.

Except where immediate action is reasonably necessary to protect the service, Zweelie will provide notice and a reasonable opportunity to resolve a fair use issue before limiting or suspending affected features.

Mobile apps, devices, and platforms

Zweelie may be accessed through mobile apps, web browsers, and other supported platforms, including iOS and Android devices.

You are responsible for the devices, operating systems, app stores, networks, and environments you use to access Zweelie, including keeping your device software reasonably up to date and securing your device against unauthorized access.

Your use of Zweelie on any device or platform is at your own risk. To the fullest extent permitted by law, Zweelie is not liable for device failures, operating system issues, app store actions, compatibility problems, performance issues, notification delivery failures, lost or stolen devices, compromised devices, or security incidents arising from your device, network, or local environment.

Zweelie is not responsible for the security, reliability, or suitability of any phone, tablet, computer, browser, or mobile operating system you use to access the service.

Zweelie is an independent service and is not affiliated with, endorsed by, or sponsored by Apple, Google, Android, or any app store operator. Apple, Google, Android, iPhone, iOS, and related names are trademarks of their respective owners.

Your download or use of a mobile app may also be subject to the terms and policies of the app store or platform from which you obtained it.

When using the Zweelie application, you must comply with all applicable third party agreements and terms, including the terms of your mobile carrier, wireless data provider, internet provider, device manufacturer, operating system provider, and app store. Because Zweelie includes Voice over Internet Protocol (VoIP), calling, and messaging functionality, you must not use those features in a way that violates your wireless data service agreement, carrier terms, telecom plan, or any other third party agreement that applies to your device, connection, calling, or messaging activity.

Additional Apple App Store terms

If you download or use Zweelie through Apple's App Store, these additional terms apply. These terms are agreed between you and Zweelie Inc., not Apple Inc. Zweelie, not Apple, is solely responsible for the Zweelie application and its content. Nothing in these terms is intended to conflict with the Apple Media Services Terms and Conditions or applicable App Store Usage Rules.

Zweelie grants you a limited, non-exclusive, non-transferable, revocable license to use the application on Apple-branded products that you own or control, as permitted by the App Store Usage Rules. The application may also be accessed by accounts associated with the purchaser through Family Sharing or volume purchasing where Apple permits that access.

Zweelie is solely responsible for maintenance and support for the application to the extent required by these terms or applicable law. Apple has no obligation to provide maintenance or support for the application.

Zweelie is solely responsible for any application warranties that cannot be effectively disclaimed under applicable law. If the application fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price you paid to Apple for the application. To the maximum extent permitted by law, Apple has no other warranty obligation for the application, and Zweelie is responsible for other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to an applicable warranty, subject to the disclaimers and limitations permitted by law in these terms.

Zweelie, not Apple, is responsible for addressing claims by you or a third party concerning the application or your possession or use of it, including product-liability claims, claims that the application violates a legal or regulatory requirement, and claims under consumer-protection, privacy, or similar laws. Nothing in these terms limits Zweelie's liability beyond what applicable law permits.

If a third party claims that the application or your possession or use of it infringes that party's intellectual-property rights, Zweelie, not Apple, is responsible for investigating, defending, settling, and resolving that claim.

You represent and warrant that you are not located in a country subject to a United States government embargo or designated by the United States government as supporting terrorism, and that you are not included on a United States government list of prohibited or restricted parties.

The application developer is Zweelie Inc., located in Middletown, Delaware, United States. Questions, complaints, or claims concerning the application may be directed to alex@zweelie.com.

You must comply with all applicable third party agreements when using the application, including the carrier, wireless-data, telecom, device, operating-system, and app-store terms described above for Zweelie's VoIP, calling, and messaging features.

You and Zweelie acknowledge that Apple and its subsidiaries are third party beneficiaries of these terms as they relate to the Apple-distributed application. When you accept these terms, Apple will have the right to enforce those Apple-related terms against you as a third party beneficiary.

The allocation of responsibility between Zweelie and Apple in this section does not create any warranty, representation, guarantee, duty, remedy, or liability that does not otherwise exist under applicable law; does not make Apple responsible for Zweelie; and does not waive, supersede, or reduce the warranty disclaimers, indemnification rights, or limitations of liability in these terms. Those protections apply to the Apple-distributed application and this section to the fullest extent permitted by law.

Integrations

You may choose to connect third party services such as payment processors or calendar tools. Those services are provided by their respective operators and may have separate terms, fees, outages, verification steps, or enforcement rules.

Zweelie is not responsible for third party service failures, account restrictions, or policy decisions made by services you connect.

Suspension and termination

To the fullest extent permitted by law, Zweelie may suspend, restrict, disable, or terminate any account, business workspace, feature, integration, or access to all or any part of the service at any time, with or without cause and with or without advance notice. Zweelie may take this action in its sole discretion, including for legal, regulatory, security, fraud-prevention, operational, reputational, payment, platform-integrity, or business reasons.

You may stop using Zweelie at any time. Termination does not cancel or excuse charges, fees, indemnification obligations, or other amounts or duties that arose before termination.

To the fullest extent permitted by law, Zweelie is not liable for any loss, damage, claim, refund, compensation, or other consequence resulting from a suspension, restriction, discontinuation, or termination of access.

Upon termination, your right to access and use Zweelie ends immediately. Provisions that by their nature should survive termination will survive, including provisions concerning ownership, payment obligations, indemnification, warranty disclaimers, limitation of liability, dispute resolution, and governing law.

Intellectual property

Zweelie® is a registered trademark of Zweelie Inc. Zweelie and its branding, software, and website content are owned by Zweelie Inc. or its licensors. These terms do not grant you ownership of Zweelie itself or any right to use the Zweelie name, logo, or other branding without prior written permission from Zweelie Inc.

You retain ownership of the content you upload or create in Zweelie. You grant Zweelie the rights reasonably needed to host, process, transmit, and display that content to provide the service.

Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Zweelie Inc. and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against all claims, demands, actions, proceedings, investigations, losses, liabilities, judgments, settlements, damages, penalties, fines, costs, and expenses arising out of or relating to your access to or use of Zweelie.

Your obligations include paying or reimbursing all reasonable legal fees, attorney fees, court costs, expert fees, investigation expenses, settlement amounts, judgments, and other defense costs incurred by an indemnified party in responding to, investigating, defending, appealing, or resolving a covered claim, to the fullest extent permitted by law.

This obligation applies to claims brought or threatened by your customers, clients, prospective clients, callers, message recipients, website visitors, employees, contractors, agents, end users, regulators, or any other third party. It covers claims arising out of or relating to your use of Zweelie; their use of or access to Zweelie through your account, business, website, form, widget, phone number, or communication channel; or your products, services, business activities, content, data, forms, widgets, calls, messages, recordings, payments, or communications.

This obligation also includes claims arising from your violation of these terms or applicable law; your infringement, misappropriation, or violation of another person's rights; your failure to provide a required notice or obtain required consent; your misuse of the service; or the acts or omissions of anyone who accesses or uses Zweelie through, for, or on behalf of your account or business.

Zweelie may assume exclusive control of the defense and settlement of any matter subject to indemnification. You will cooperate fully with the defense and will not settle any matter in a way that admits fault by, imposes an obligation on, or otherwise adversely affects Zweelie or any indemnified party without Zweelie's prior written consent.

Your indemnification obligations survive suspension or termination of your account and termination of these terms.

Interpretation and priority of protective terms

The warranty disclaimer, limitation of liability, indemnification, suspension and termination, and dispute-resolution provisions apply to every part of these terms, the Privacy Policy, and every website, application, feature, integration, communication channel, and service provided by Zweelie, including the Apple-distributed application.

If another provision could reasonably be interpreted as a warranty, guarantee, assumption of liability, or waiver of these protections, it must instead be interpreted consistently with these protective provisions and as narrowly as applicable law permits. Statements describing features, safeguards, encryption, availability, support, expected operation, or product capabilities are descriptions of current practices or intentions, not warranties or guarantees.

The Apple App Store terms control only to the minimum extent necessary to satisfy Apple's mandatory requirements or non-waivable applicable law. In every other respect, the warranty disclaimer, limitation of liability, indemnification, and other protections afforded to Zweelie control over any inconsistent or conflicting language.

Nothing in these terms excludes, limits, or changes a right, duty, warranty, remedy, or liability that applicable law does not permit the parties to exclude, limit, or change. Any such requirement applies only to the minimum extent legally required and does not affect the remaining protections.

Warranty disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, ZWEELIE AND ALL RELATED WEBSITES, APPLICATIONS, FEATURES, CONTENT, INTEGRATIONS, AND SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." YOUR USE OF ZWEELIE IS ENTIRELY AT YOUR OWN RISK.

ZWEELIE DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

Zweelie does not warrant that the service will be uninterrupted, available, secure, accurate, complete, error free, or free from harmful components, or that data will never be lost. Zweelie does not warrant that every call, message, notification, payment, calendar event, deadline, file, integration, automation, or other activity will be received, delivered, recorded, processed, stored, or completed successfully.

No oral or written information, statement, support response, demonstration, or advice provided by Zweelie creates a warranty unless it is expressly stated in a written agreement signed by an authorized representative of Zweelie Inc.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ZWEELIE INC. AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL HAVE NO LIABILITY TO YOU OR ANY THIRD PARTY FOR ANY CLAIM, LOSS, DAMAGE, COST, OR OBLIGATION OF ANY KIND, AND WILL OWE NO MONETARY DAMAGES, REIMBURSEMENT, REFUND, COMPENSATION, RESTITUTION, OR OTHER PAYMENT, WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, WARRANTY, EQUITY, OR ANY OTHER LEGAL THEORY.

To the fullest extent permitted by law, Zweelie is not liable for indirect, incidental, special, consequential, lost profit, lost revenue, lost data, lost business, missed court dates, missed communications, or similar damages.

To the fullest extent permitted by law, Zweelie is not liable for the acts or omissions of businesses using the service, including how they collect information from their customers, how they use forms or widgets on their websites, whether they obtain required consent or notice, or how they use data after it is stored in Zweelie.

To the fullest extent permitted by law, Zweelie is not liable for issues caused by your devices, mobile operating systems, app stores, local networks, or third party platforms used to access the service, including iOS and Android devices.

IF APPLICABLE LAW DOES NOT ALLOW LIABILITY TO BE EXCLUDED COMPLETELY, ZWEELIE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL BE LIMITED TO THE LOWEST AMOUNT THAT APPLICABLE LAW REQUIRES, REGARDLESS OF THE NUMBER OF CLAIMS OR THE THEORY OF LIABILITY.

These exclusions and limitations apply even if Zweelie was advised that a loss was possible and even if a remedy fails of its essential purpose. They do not exclude liability that cannot legally be excluded or limited.

Dispute resolution, mandatory arbitration, and governing law

Before starting arbitration, the party raising a dispute must send a written notice describing the dispute and requested relief to alex@zweelie.com. The parties will attempt in good faith to resolve the dispute informally for at least 30 days after the notice is received.

EXCEPT FOR THE LIMITED EXCEPTIONS BELOW, YOU AND ZWEELIE AGREE THAT EVERY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO ZWEELIE, THESE TERMS, THE PRIVACY POLICY, YOUR ACCOUNT, OR THE RELATIONSHIP BETWEEN YOU AND ZWEELIE WILL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING INDIVIDUAL ARBITRATION, NOT IN COURT.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Arbitration will be administered by the American Arbitration Association under its applicable Commercial Arbitration Rules, or its Consumer Arbitration Rules if those rules are legally required. A single neutral arbitrator will conduct the proceeding in English. Unless the parties agree otherwise or applicable rules require another location, the legal seat of arbitration will be Wilmington, Delaware, and hearings may be conducted remotely.

The arbitrator may award any remedy available on an individual basis that a court of competent jurisdiction could award, subject to these terms. The arbitrator will have exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide disputes concerning the class-action waiver below.

CLASS-ACTION AND REPRESENTATIVE-ACTION WAIVER: YOU AND ZWEELIE AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY BRING, JOIN, OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION OR ARBITRATION. THE ARBITRATOR MAY NOT COMBINE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

JURY-TRIAL WAIVER: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND ZWEELIE KNOWINGLY AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY FOR A DISPUTE ARISING OUT OF OR RELATING TO ZWEELIE, THESE TERMS, OR THE RELATIONSHIP BETWEEN THE PARTIES.

For a claim within the jurisdictional and monetary limits of an appropriate small claims court, either party may elect to waive arbitration and bring that party's own claim directly in small claims court. The claim must remain in that court and proceed only on an individual, non-representative, and non-class basis; otherwise, this arbitration agreement applies. Either party may also ask a court of competent jurisdiction for temporary or emergency injunctive relief to prevent actual or threatened misuse of intellectual property, unauthorized system access, data misuse, fraud, or another imminent harm while arbitration is pending.

These terms and any dispute are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except to the extent federal law applies or applicable law requires otherwise. For any dispute that is not subject to arbitration, you and Zweelie consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

If any portion of this dispute-resolution section is found unenforceable, it will be enforced to the maximum extent permitted by law and severed only to the minimum extent necessary. If the class-action waiver is found unenforceable as to a particular claim or remedy, that claim or remedy must proceed in court after all arbitrable claims are completed and may not proceed in class arbitration.

Changes

We may update these terms as the product, laws, or operational requirements change. Continued use of Zweelie after updates means you accept the updated terms.

Contact

For terms, billing, compliance, privacy, or security questions, contact alex@zweelie.com.