Terms of Service

The service

Zweelie provides business communication and workflow tools, including calls, messaging, contacts, opportunities, files, notes, calendar features, payments, forms, AI assisted reception and analysis, and related team features.

Features may change over time as we improve the product. Some features may be limited by plan, region, device, or business configuration.

Accounts and eligibility

You must provide accurate account and business information and keep your login credentials secure. You are responsible for activity that occurs under your account unless caused by Zweelie's fault.

You must be authorized to create or manage a business account and to store and use client information in Zweelie.

Do not share your password, one time verification code, authentication app code, recovery code, or other security secret with Zweelie staff, contractors, or anyone else. Zweelie will never ask you to do so.

Your responsibilities

You are responsible for using Zweelie lawfully and for the content you and your team send, receive, store, and process through the service.

You are responsible for obtaining any consent, notice, or authorization required from your customers, callers, texters, website visitors, and form submitters before using Zweelie for communications, recordings, marketing messages, client intake, document handling, or any other feature that involves their information.

You are responsible for the accuracy of information you enter or upload, including contact records, calendar events, payment requests, and client documents.

You are responsible for your own privacy notices, website terms, intake disclosures, and consent flows, including any forms or widgets you place on your website or other properties that submit data to Zweelie.

Acceptable use

You may not misuse Zweelie, attempt to bypass security controls, interfere with the platform, send unlawful or deceptive communications, harass others, commit fraud, or use the service in a way that violates privacy, telecom, payment, anti spam, or other applicable rules.

You may not use Zweelie for spam, unlawful robocalling, abusive calling, spoofing, or outreach without proper consent where consent is required.

Zweelie may suspend, limit, or terminate access if we reasonably believe an account violates these terms, creates legal or security risk, harms the platform, or threatens messaging or calling deliverability.

Calls, messages, and recordings

You are responsible for call and message content and for compliance with recording, monitoring, consent, opt in, opt out, do not call, and industry specific rules in the regions where you operate.

If you use call recording, AI receptionists, voicemail transcription, SMS, MMS, or automated outreach, you must provide any notices and obtain any permissions required by law before using those features.

Messaging and calling may be subject to carrier registration, approval, filtering, or enforcement requirements depending on your region and message type. Approval timing, rejection, suspension, or filtering may occur and can affect deliverability.

Zweelie is not responsible for losses caused by carrier, telecom, payment, app platform, or other third party decisions outside our control.

Forms, widgets, and website intake

Zweelie may allow you to create intake forms, embed widgets, or use other tools that collect information from people who visit your website, landing pages, or other properties.

If you use those tools, any information submitted through them may be transmitted to and stored in Zweelie. By using those features, you represent that you have provided appropriate notice to submitters and have obtained any consent or authorization required before their information is collected and sent to Zweelie.

You are solely responsible for the design of your intake flows, the questions you ask, the disclosures you provide, and compliance with privacy, marketing, telecom, and industry specific rules that apply to your business and your customers.

To the fullest extent permitted by law, Zweelie is not liable for claims arising from your website intake tools, your failure to obtain required customer consent, or your handling of information after it is submitted to Zweelie.

Business teams and client data

Business owners control invitations, roles, and access for team members. You are responsible for removing access for people who no longer should use your business account.

You remain responsible for client relationships and for deciding what information your team stores, shares, and uses in Zweelie.

Your team members must use Zweelie only for lawful business purposes and only with information your business is authorized to collect and process.

You are responsible for limiting which team members can access sensitive client information, including identity documents, health related details, payment records, recordings, transcripts, and form submissions.

If you handle legal matters, you are responsible for preserving attorney client privilege, solicitor client privilege, and other confidentiality obligations that apply to your clients and for limiting access to privileged or confidential materials within your team.

Do not ask clients, callers, or website visitors to send passwords, one time codes, or security secrets through Zweelie unless you have a legitimate, disclosed business reason to do so.

Security, encryption, and sensitive data

Zweelie uses safeguards designed to protect information in the service, including AES 256 encryption in transit and at rest, business level data separation, a per business encryption key, access controls, monitoring, and redaction or masking of sensitive data where applicable.

Personally identifiable information, other sensitive information, and access to sensitive client information are encrypted in transit and at rest.

Each business encryption key is designed to isolate your data from other businesses and prevent unauthorized access.

Zweelie is designed to protect personally identifiable information, protected health information where applicable, payment related information, and sensitive uploaded materials such as driver's license details, passport details, health card information, ticket documents, and court notices.

Full payment card numbers are not stored in plain text in Zweelie, and payment card details are redacted from audio and text.

Where applicable, Zweelie supports HIPAA aligned practices and can provide a business associate agreement for eligible customers. Businesses remain responsible for determining whether their own use of Zweelie meets HIPAA, PCI, privacy, and industry requirements that apply to them.

No online service can guarantee perfect security. You remain responsible for limiting team access, protecting devices and credentials, and reviewing who can view client records, files, recordings, transcripts, and form submissions.

Zweelie staff access to a business account requires explicit permission from the business owner and is limited to authorized personnel on a need to know basis.

Zweelie is designed to help businesses protect confidential client matter information, including materials that may be subject to attorney client privilege or solicitor client privilege. You remain responsible for determining how privilege applies to your work and for using Zweelie in a way that preserves client confidentiality.

AI features use models with zero retention data. Content processed for AI assisted features is not retained by model providers for training or storage.

AI features

Zweelie includes AI assisted features such as reception, summaries, transcription, document reading, and workflow suggestions. AI output may be incomplete or incorrect. You are responsible for reviewing AI generated results before relying on them for client work, court dates, billing, or legal decisions.

Your business data is not used to train public or third party AI models.

AI features use models with zero retention data. Content processed for AI assisted features is not retained by model providers for training or storage.

Payments and billing

Paid plans may include subscription charges and usage based charges for calls, messages, phone numbers, storage, AI usage, and other metered services.

You are responsible for maintaining valid payment information and monitoring usage. Charges may continue while active calls, messages, or jobs are processing.

Zweelie may suspend or limit service for failed payment, inactive subscriptions, overdue invoices, or outstanding balances.

You can cancel a subscription through billing settings in the app. Cancellation stops future renewals but does not automatically erase unpaid usage, historical records, or amounts already owed.

Mobile apps, devices, and platforms

Zweelie may be accessed through mobile apps, web browsers, and other supported platforms, including iOS and Android devices.

You are responsible for the devices, operating systems, app stores, networks, and environments you use to access Zweelie, including keeping your device software reasonably up to date and securing your device against unauthorized access.

Your use of Zweelie on any device or platform is at your own risk. To the fullest extent permitted by law, Zweelie is not liable for device failures, operating system issues, app store actions, compatibility problems, performance issues, notification delivery failures, lost or stolen devices, compromised devices, or security incidents arising from your device, network, or local environment.

Zweelie is not responsible for the security, reliability, or suitability of any phone, tablet, computer, browser, or mobile operating system you use to access the service.

Zweelie is an independent service and is not affiliated with, endorsed by, or sponsored by Apple, Google, Android, or any app store operator. Apple, Google, Android, iPhone, iOS, and related names are trademarks of their respective owners.

Your download or use of a mobile app may also be subject to the terms and policies of the app store or platform from which you obtained it.

Integrations

You may choose to connect third party services such as payment processors or calendar tools. Those services are provided by their respective operators and may have separate terms, fees, outages, verification steps, or enforcement rules.

Zweelie is not responsible for third party service failures, account restrictions, or policy decisions made by services you connect.

Intellectual property

Zweelie™ is a trademark of Zweelie Inc. Zweelie and its branding, software, and website content are owned by Zweelie Inc. or its licensors. These terms do not grant you ownership of Zweelie itself or any right to use the Zweelie name, logo, or other branding without prior written permission from Zweelie Inc.

You retain ownership of the content you upload or create in Zweelie. You grant Zweelie the rights reasonably needed to host, process, transmit, and display that content to provide the service.

Disclaimers and limitation of liability

Zweelie is provided on an as available basis. To the fullest extent permitted by law, Zweelie disclaims warranties of merchantability, fitness for a particular purpose, and non infringement.

Zweelie does not guarantee uninterrupted service, error free operation, or that every issue, outage, configuration problem, device issue, or user authorized access event will be prevented.

To the fullest extent permitted by law, Zweelie is not liable for indirect, incidental, special, consequential, lost profit, lost revenue, lost data, lost business, missed court dates, missed communications, or similar damages.

To the fullest extent permitted by law, Zweelie is not liable for the acts or omissions of businesses using the service, including how they collect information from their customers, how they use forms or widgets on their websites, whether they obtain required consent or notice, or how they use data after it is stored in Zweelie.

To the fullest extent permitted by law, Zweelie is not liable for issues caused by your devices, mobile operating systems, app stores, local networks, or third party platforms used to access the service, including iOS and Android devices.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles, except where applicable law requires otherwise.

Zweelie Inc. is a Delaware corporation.

Changes

We may update these terms as the product, laws, or operational requirements change. Continued use of Zweelie after updates means you accept the updated terms.

Contact

For terms, billing, compliance, privacy, or security questions, contact alex@zweelie.com.